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Returns
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Returns & Refunds (European Union consumers only)
If you are not completely happy with the goods – unwanted goods
We want you to be totally satisfied with every purchase you make from us. We aim to offer you value and quality. To cancel you can e-mail, fax, or write to us via the details below within 7 working days of delivery, quoting your order number. Items must not be used and you must take reasonable care of them. We will offer you a full refund or exchange it within 30 days of you cancelling the agreement. You will pay the cost of returning the goods. We may collect the goods for you, however there will be a charge for this service. The address for returned items is as below.
Items can be returned to us provided:
• Books are in an unused condition.
• Any other item is in its original condition and packaging.
• A copy of the invoice note or proof of purchase is included.
Note: When returning goods we recommend that you use a recorded delivery or trackable service, as we are unable to accept responsibility for returns that fail to arrive.
You lose the right to cancel if:
• you have had the goods personalised (for example an authors dedication).
• you have opened sealed audio or video recordings, or computer software.
• they are newspapers, periodicals or magazines.
If the goods are damaged or faulty
Please examine the goods on delivery in case they are damaged, missing, wrongly supplied or faulty. If you inform us within 30 days of receipt of delivery that the goods are delivered damaged or faulty we will refund return postage and replacement at our expense. You may inform us by using any of the contact details below. Please ensure that the original packaging is kept for examination.
Please contact us using the following details:
Allphotobooks
Returns
25 Farriers Way
Temple Farm Industrial Estate
Southend-on-Sea
Essex
SS2 5RY
United Kingdom
e-mail: returns@allphotobooks.com
Fax: +44 (0)1702 46 24 68
Tel: +44 (0)1702 46 88 88
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